Terms of service

About these terms

These draft terms describe use of Coavela’s website, coach studio, and client library. Proposed provider details appear in the Imprint. They require confirmation, along with the purchase contract and seller identity, before these terms are final.

Coavela helps coaches turn recordings into structured masterclasses and gives clients access to what they purchase. A masterclass offer and its checkout information must identify the seller, content, price, and applicable purchase conditions. The platform operator and the coach must not be assumed to be the same contracting party.

Accounts and access

Use accurate information and only access accounts and masterclasses you are authorised to use. Clients sign in using a single-use link sent to their purchase email; keep that email account secure and do not share access links. Coaches must protect their studio credentials.

Tell the contact listed in the Imprint if you suspect unauthorised access or cannot access a verified purchase. We may require verification before changing account access.

Masterclass purchases

The current purchase flow is a one-time payment through Stripe Checkout, not an automatically renewing subscription. Check the masterclass, currency, total price, seller information, and purchase conditions before paying. A failed or unverified payment does not grant access.

“Ongoing access” means the current offer does not impose a scheduled access expiry or recurring access fee. It does not transfer copyright or permit redistribution. Any service-closure arrangements and remedies must be settled in the final purchase terms; these draft terms do not reduce promises made in an offer or mandatory consumer rights.

Playback requires a supported browser and internet connection. A recording purchase does not include individual coaching, live sessions, downloads, or additional material unless the offer expressly includes them.

Withdrawal, refunds, and consumer rights

Nothing in these draft terms excludes mandatory consumer protections, rights relating to defective digital content, or any applicable right of withdrawal. Access to a recording by itself must not be treated as a waiver of those rights.

The seller must provide the applicable withdrawal information and any required form or online withdrawal function before consumer sales begin. If immediate digital delivery is intended to end a withdrawal right, the legally required express consent, acknowledgement, and contract confirmation must be implemented. The current Coavela checkout does not collect those acknowledgements.

For a refund or purchase problem, contact the seller identified with your purchase or use the platform contact to help route the request. Include the masterclass title and purchase email, but not payment-card details. No blanket “no refunds” rule applies under this draft.

The application revokes access after a full refund or a payment dispute; partial refunds currently preserve access. An access restriction does not remove any legal remedy, and a disputed or mistaken restriction should be raised with support.

Coach content and responsibilities

Coaches retain their rights in uploaded recordings and other content. They permit the processing needed to host, transcribe, structure, display, and deliver that content through Coavela. This does not grant unrelated advertising or resale rights.

Only upload material you have the right to use, including any necessary permission for recorded participants, third-party works, and personal data. Review public descriptions, prices, transcripts, and chapters before publication. Do not upload unlawful content, malware, or unnecessary sensitive personal data.

AI-generated transcripts, summaries, and chapters can be inaccurate. Coaches remain responsible for reviewing and correcting published material. No particular coaching, professional, financial, or health outcome is guaranteed by the platform.

Permitted use

Clients may use purchased content for their own use subject to the offer and applicable law. Do not redistribute recordings, sell account access, or bypass payment, authentication, or playback controls.

Do not interfere with the service, access another person’s information without authority, or infringe privacy or intellectual-property rights. Restrictions do not override activities expressly permitted by mandatory law.

Privacy and third-party services

The Privacy policy explains the data used for access, purchases, recordings, and playback. Coaches and the operator must establish their respective data-protection responsibilities, including a processing agreement where required, before handling client data on that basis.

Payments, video delivery, and infrastructure depend on third-party services. Their availability and policies may affect those functions, without removing obligations or remedies owed under applicable law.

Availability and ending access

Maintenance, security events, provider failures, or legal requirements may interrupt the service. Suspected misuse may require proportionate access restrictions, with an explanation and opportunity to resolve the issue where appropriate.

Contact support to request account closure or discuss access problems. Closing an account can affect access to purchased content; any consequences should be explained before closure. Required purchase records may need to be retained as described in the privacy policy.

These draft terms do not create an unrestricted right to discontinue paid ongoing access. Notice periods, continued delivery, and any applicable refund or other remedy must be addressed in the final terms.

Liability and disputes

Mandatory liability and consumer rights remain unaffected. This draft does not introduce a liability cap, a mandatory arbitration clause, or an exclusive court that would remove protections available to consumers.

You may contact support to try to resolve a concern, but this does not require you to delay exercising legal rights or meeting a legal deadline. Governing-law and dispute-resolution provisions require review once the contracting parties and target markets are confirmed.

Changes and contact

Final terms and material changes must be presented with appropriate notice and any required agreement. Publishing this draft does not retroactively amend an existing purchase.

For questions, use the contact details in the Imprint.